Refund policy

For a standard return, including a return made to exchange for another item, all four criteria below must be met, except for issues covered under “Damages and issues” or where applicable law provides otherwise:

1. Return window: Submit your request within 30 days after delivery.

2. Fully functional: The watch must be in full working order, with no damage occurring after delivery.

3. Unworn condition: The watch must be unworn and in the same condition you received it. The case, crystal, bracelet, and strap must show no signs of wear, scratches, or damage beyond factory condition. Include the tags and original packaging.

4. Include all accessories: Return the original bracelet, spare links, and every item supplied with the watch, all in their original condition.

You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Joe@crownandcanon.net.

If your return is accepted, Crown & Canon will provide and pay for the return shipping label and send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Joe@crownandcanon.net.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
If the merchandise is being shipped into the European Union, you may withdraw from your order without giving a reason. You can request cancellation before shipment, or notify us that you wish to withdraw within 14 days after delivery of the last item in your order. If the final day falls on a weekend or holiday, the period extends to the next business day. To make a request, visit your account orders page and select the relevant order. After notifying us of withdrawal, send the goods back within 14 days; we will provide return instructions. Our standard 30-day return window also applies to EU orders. The four return criteria above apply to standard returns, except where applicable law provides otherwise or consumer rights cannot be waived. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. For an EU withdrawal, we will issue your refund within 14 days of receiving your withdrawal request, although where permitted we may wait until we receive the returned goods or evidence that you have sent them back. For other approved returns, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Joe@crownandcanon.net.